Refunds 💳

Approved refunds will be processed once returned goods have been received and inspected.

Refunds will be issued using the original payment method where applicable.

Delivery & Returns

Delivery Information 🚚

At Sochu, we are committed to providing reliable wholesale supply and efficient delivery services across the United Kingdom.

We work closely with trusted logistics partners to ensure orders are delivered safely and on time. Delivery times may vary depending on product availability, order volume, and destination.

For specific delivery information relating to your order, please contact our sales team.

Order Processing 📦

Orders are processed during normal business hours, Monday to Friday.

Once your order has been confirmed, we will provide an estimated dispatch and delivery timeframe. Larger or special-order purchases may require additional processing time.

Delivery Issues ⚠️

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.

Our team will investigate the issue and work promptly to provide a suitable resolution.

Returns Policy 🔄

Customer satisfaction is important to us. If you experience an issue with your order, please contact our team as soon as possible.

Returns may be accepted for eligible products that are unused, unopened, and in their original packaging.

All return requests must be authorised by Sochu before goods are returned.

Non-Returnable Items 🚫

For hygiene and safety reasons, certain products may not be eligible for return unless faulty or damaged.

Please contact us for guidance regarding specific products.